Technical Writer

Job Title: Technical Writer
Job Location: Hybrid in Austin, TX (Ideally 4 days a week from office and Fridays Remote)
Duration: 6 Months Contract with possibility of extension

Job Description:
We are searching for a Technical Writer with expertise in Microsoft Dynamics 365 to develop comprehensive user manuals, training materials, and documentation. The ideal candidate will have a strong technical background, excellent writing skills, and the ability to translate complex processes into clear, concise, and user-friendly documentation.

In This Role

        Develop and maintain user manuals, training guides, FAQs, and other instructional materials for Microsoft Dynamics applications

        Collaborate with subject matter experts, developers, trainers, and internal leads to ensure documentation accuracy and clarity

        Work closely with training teams and internal leads to align content with learning objectives and support the creation of training materials

        Create step-by-step guides, process workflows, and troubleshooting documentation to support end-users

        Standardize documentation structure and maintain a consistent style and voice across all materials

        Update and revise documentation based on new feature releases and user feedback

        Organize and manage document repositories for easy access and version control, ensuring internal leads have appropriate access and can contribute to content management as needed

        Other duties as assigned, in accordance with training and qualifications

Required Skills/Experience

        5+ years of experience as a Technical Writer in the software or IT industry, with a strong focus on enterprise systems such as Microsoft Dynamics 365

        Expertise in Microsoft Dynamics 365, including modules such as Finance & Operations, Sales Operations, Customer Service or International Sourcing

        Experience writing in a clear and concise manner for both technical and non-technical audiences

        Familiarity with instructional design principles and creating engaging training content

        Experience with video tutorials, e-learning platforms, or interactive documentation

        Microsoft Dynamics certifications (e.g., MB-300, MB-500) are a plus