Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Field Tech
Tier I
Job Details
Responsibilities:
Qualifications:
Preferred Certifications & Training:
Work Environment:
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- Investigate and resolve complex installations and maintenance matters.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Refer unresolved issues to appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Qualifications:
- Field support experience.
- Ticket and asset management.
- Strong hardware/software installation, support, and troubleshooting.
- Windows XP, 10, and 11 experience.
- Mac OS and iOS support.
- Network printer setup, HP configuration, consumable swaps, and moves.
- Experience with Active Directory, MS Office, phone security, OS365.
- Networking troubleshooting and support.
- VPN connectivity and security support.
- PC/notebook configuration via imaging, SCCM, and standalone setups.
- Remote software/hardware installation and support.
- Basic networking concepts and Hands & Eyes support.
- Ability to lift and carry up to 40 lbs.
Preferred Certifications & Training:
- High school diploma or GED.
- Lenovo or other vendor certifications.
- CompTIA A+, Network+, Security+
- Apple training
Work Environment:
- Office environment.
- Walk-up kiosk, vending, and network printer support.
- Telco Closet work.
- Weekend work for critical and high priority support may be required.
- Shift work and on-call coverage required.
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