Executive Support - IT

The Executive IT Support Specialist is primarily responsible for providing White Glove Tier 3 support to Executive (VP to C-Suite) end-users. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants

Independently resolve complex, break/fix issues in person or via telephone

Troubleshoot Windows OS issues

Experience with Mac OS, iOS and Android OS

Expert-level experience with MS Office Suite Applications

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all users

Perform regular walkthroughs to provide proactive support

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming support requests in a timely manner including off hours

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Set reasonable expectations that can be counted on

Present the facts transparently to promote collaborative solutions