ServiceNow Developer

Overview

Remote
On Site
Up to $120,000
Full Time

Skills

ITIL
Customer Service Management
CSM
ServiceNow
SNOW

Job Details

Role: ServiceNow Developer

Location: Jacksonville, FL (Or Remote)

Experience: Min 8+ years

Requirement:

The ServiceNow Developer will develop and administer the workflows within ServiceNow, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.

Roles and Responsibilities:

  • Develop, configure, and maintain ServiceNow applications across core ITSM modules, including Incident, Problem, Change, Service Request, SLA, Knowledge Management, Service Catalog, CSM, CMDB, SAM, and Virtual Agent.
  • Build and optimize intuitive user interfaces and seamless navigation to enhance the overall user experience and workflow efficiency.
  • Perform comprehensive database development and administration within the ServiceNow platform.
  • Engage with stakeholders to elicit, analyze, and document requirements effectively.
  • Implement and maintain self-service capabilities and process automation within the platform.
  • Support ServiceNow upgrades, ensuring thorough planning, testing, and seamless deployment across non-production and production environments.
  • Strengthen platform security by adhering to ServiceNow's best practices and governance policies.
  • Contribute to the design and implementation of scalable and efficient platform architecture.
  • Lead or support integration efforts with external tools and systems, including DevOps or other ticking tools and APIs.
  • Manage and troubleshoot MID Server configurations.
  • Ensure proper functioning of CMDB and Asset Management, maintaining data integrity and alignment with ITIL best practices.
  • Demonstrate strong scripting capabilities for platform customization and automation.
  • Experience with AI Search configuration and management
  • Apply knowledge of Agile methodologies, CI/CD pipelines, and change velocity to deliver continuous improvement and operational excellence.
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