Overview
On Site
Hybrid
USD 20.00 per hour
Full Time
Skills
Recruiting
Help Desk
Performance Management
Preventive Maintenance
Project Management
Identity Management
Training
Recovery
Call Center
Technical Support
Computer Hardware
Network
Documentation
Real-time
Issue Tracking
Quality Assurance
Laptop
Account Management
Change Request Management
Telephony
Management
Encryption
Microsoft Windows
Microsoft Office
Adobe
Active Directory
Virtual Private Network
Multi-factor Authentication
Job Details
Date Posted: 06/05/2025
Hiring Organization: Rose International
Position Number: 483766
Industry: Government/Staffing
Job Title: Help Desk
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: 1 day onsite each week
Shift: 7.45AM 4.30PM CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Active Directory, Help Desk, IAM, Identity Access Management, VPN
Experience Desired: Experience working with a web-based telephony systems (3 yrs); Experience verifying confidential account credentials (3 yrs)
Required Certifications/Licenses: Not Required
Preferred Certifications/Licenses: Not Required
Job Description
Candidates must be current Wisconsin residents. No relocation is allowed. The selected candidate will be required to come into the office 1 day each week. The consultant will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during client standard working hours of 7.45 am - 4.30 pm Central Time.
Required Experience & Skills:
Experience providing IT support in a professional setting (3 Years)
Experience working with Microsoft Office Suite (3 Years)
Experience providing Identity management administration (3 Years)
Preferred Experience & Skill:
Experience working with a web-based telephony systems
Experience verifying confidential account credentials
Experience working with conference room technology
Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable
Responsibilities:
The service to be performed includes providing Identity and Account Management (IAM) services for Client staff and users of Client applications, performing 1st and 2nd Tier computer support for internal Client staff, and managing and deploying computers for Client staff
The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call
The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation
The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings
The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption
The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 483766
Industry: Government/Staffing
Job Title: Help Desk
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: 1 day onsite each week
Shift: 7.45AM 4.30PM CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Active Directory, Help Desk, IAM, Identity Access Management, VPN
Experience Desired: Experience working with a web-based telephony systems (3 yrs); Experience verifying confidential account credentials (3 yrs)
Required Certifications/Licenses: Not Required
Preferred Certifications/Licenses: Not Required
Job Description
Candidates must be current Wisconsin residents. No relocation is allowed. The selected candidate will be required to come into the office 1 day each week. The consultant will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during client standard working hours of 7.45 am - 4.30 pm Central Time.
Required Experience & Skills:
Experience providing IT support in a professional setting (3 Years)
Experience working with Microsoft Office Suite (3 Years)
Experience providing Identity management administration (3 Years)
Preferred Experience & Skill:
Experience working with a web-based telephony systems
Experience verifying confidential account credentials
Experience working with conference room technology
Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable
Responsibilities:
The service to be performed includes providing Identity and Account Management (IAM) services for Client staff and users of Client applications, performing 1st and 2nd Tier computer support for internal Client staff, and managing and deploying computers for Client staff
The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call
The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation
The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings
The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption
The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.