Overview
Remote
On Site
Contract - W2
Skills
Marketing
Operational Excellence
Innovation
Network
Brand
Workflow
Access Control
IaaS
Authentication
Directory Services
Dashboard
Management
Onboarding
Instructional Design
Roadmaps
Auditing
Regulatory Compliance
Data Governance
Service Management
Confluence
JIRA
Active Directory
Group Policy
Provisioning
Microsoft Azure
Collaboration
Documentation
Training
Communication
Atlassian
Scripting
Windows PowerShell
Groovy
DICE
Job Details
Location: Remote
About the client
Our client is setting out in building North America's premier home services platform. Backed by a diverse portfolio of trusted franchise brands, we empower franchisees to scale through the support of technology, marketing, and operational excellence. Our people-first culture and commitment to innovation drive the success of our growing network.
Position Overview
Our client is seeking an experienced and solutions-oriented JIRA Administrator to manage and optimize our Atlassian ecosystem, with a strong emphasis on integrating enterprise IT tools like Azure and Active Directory. This role will support a complex, multi-brand operation and will work closely with cross-functional teams to ensure system efficiency, security, and alignment with business goals.
Key Responsibilities
Qualifications
#LI-BL2
#Remote
#DICE
About the client
Our client is setting out in building North America's premier home services platform. Backed by a diverse portfolio of trusted franchise brands, we empower franchisees to scale through the support of technology, marketing, and operational excellence. Our people-first culture and commitment to innovation drive the success of our growing network.
Position Overview
Our client is seeking an experienced and solutions-oriented JIRA Administrator to manage and optimize our Atlassian ecosystem, with a strong emphasis on integrating enterprise IT tools like Azure and Active Directory. This role will support a complex, multi-brand operation and will work closely with cross-functional teams to ensure system efficiency, security, and alignment with business goals.
Key Responsibilities
- Serve as the subject matter expert for the Atlassian Suite (JIRA Software, JIRA Service Management, Confluence) across multiple brands and departments.
- Design, implement, and maintain custom workflows, fields, schemes, permissions, and automations in JIRA.
- Collaborate with IT and security teams to integrate Active Directory and manage user provisioning/access controls in alignment with corporate policies.
- Support cloud infrastructure alignment, including Microsoft Azure integration for user authentication, directory services, and application interoperability.
- Maintain and improve JIRA project templates, dashboards, custom reports, and filters to meet evolving business needs.
- Lead system upgrades, plugin evaluations, and best practice rollouts across the Authority Brands enterprise.
- Manage user roles, groups, permissions, and onboarding/offboarding processes within JIRA and Confluence.
- Provide training, documentation, and support for internal users and stakeholders.
- Stay current on Atlassian updates, security features, and roadmap to recommend new tools or enhancements.
- Support audit, compliance, and data governance efforts as related to system access and configuration.
Qualifications
- 3+ years of experience administering JIRA and Confluence in a professional setting.
- Solid knowledge of the Atlassian Suite, including JIRA Software, JIRA Service Management (JSM), Confluence, and related add-ons like ScriptRunner or Automation for Jira.
- Hands-on experience with Active Directory, including group policy management and user provisioning.
- Working knowledge of Microsoft Azure, particularly Azure AD and integrations with Atlassian or enterprise applications.
- Proven ability to collaborate with technical and non-technical stakeholders to design scalable, business-aligned solutions.
- Experience with permission schemes, project templates, service desks, and automation rules.
- Strong documentation, training, and communication skills.
- Bonus: Atlassian certifications (ACP-610, ACP-620, etc.) or scripting experience (e.g., PowerShell, Groovy).
#LI-BL2
#Remote
#DICE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.