Overview
Skills
Job Details
Job Title: Lead Provisioning Analyst / Support Specialist
Location: Denver, CO 80202 (Hybrid 4 days onsite, 1 day remote)
We are seeking experienced Lead Provisioning Analysts / Support Specialists to join our team in Denver, CO. This role requires strong technical skills, the ability to lead offshore teams, and a deep understanding of telecom provisioning flows. The ideal candidate will have hands-on experience in Java development, API integrations, and writing complex SQL queries.
Key Responsibilities-
Manage and track fallout assignments, ensuring completion within SLA.
-
Lead efforts to identify, track, and resolve process and system issues.
-
Perform root cause analysis and define automated solutions for recurring problems.
-
Serve as the primary liaison between onshore and offshore teams to facilitate effective knowledge transfer.
-
Drive identification and implementation of resolution steps for provisioning and order flow errors.
-
Collaborate across teams to improve order fulfillment and provisioning systems.
-
Strong SQL and Oracle PL/SQL expertise.
-
Experience with DocumentDB (AWS) and writing complex database queries.
-
Proficiency in REST APIs, Web APIs.
-
Hands-on experience in Java, Spring Boot, and Microservices architecture.
-
Familiarity with Splunk for dashboard creation and log analysis.
-
Experience with software tools such as BMC Remedy, Jira, Cherwell, and other ticketing systems.
-
Telecom industry experience, particularly in provisioning for HSD, Voice, and Video.
-
Experience leading offshore teams (minimum 5 members).
-
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
-
Minimum 5 years of experience in Application/Provisioning Support or Telecommunications.
-
Strong understanding of order orchestration, inventory management, and service activation systems.
-
Highly organized with strong attention to detail.
-
Strong communication skills both written and verbal.
-
Experience with Visio or similar diagramming tools.
Best Regards,
RAHUL NEGI| SYSMIND, LLC | |
| Phone: | Ext. 3517 E-mail: LinkedIn: Website: ww. Address: 400 Alexander Park Street 103, Princeton, NJ 08540 |
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.