Job Title :- Customer Service with?Spanish / Location :- ?San Antonio TX

Who We Are
Net2Source Inc. isn t just another staffing company, we re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Job Title :- Customer Service with Spanish

Location :- San Antonio TX (HYbrid) / 3 days onsite Job

Duration :- 11 Months


This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.

Responsibilities
* Respond to employee queries - Tier 1 and Tier 2
* Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
* Triage and manage Tier 1 and Tier 2 cases accordingly
* Manage outbound communications with respect to associate queries
* Create and assign cases to Tier 2/ Tier 3 as required
* Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
* Prioritize and manage concierge service requests
* Manage associate s documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
* Administration of inbound mail received for the shared services
* Follow quality requirements and act in compliance to local laws & regulations.
* Assist in leading improvements and providing trainings.
* Maintain process documentation and document templates
* Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
* Review employee portal content - policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
* Perform translation activities
* Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
* Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
* Support Total Rewards in Spanish as required
* And all other duties as assigned

Qualifications we seek in you!
Minimum Qualifications
* Any graduate/postgraduate.
* Relevant experience in HRSS
* Excellent verbal, written, presentation, and interpersonal skills in Spanish.

Preferred Qualifications/ Skills
* Workday
* Service Now
* SAP/ADP Payroll
* eTime

Thanks & Regards,
Gaurav Kumar
Sr. Account Manager
Direct :-
Email: