Program Manager

The Opportunity

The Enterprise Technology Experience (ETX) team is looking for an experienced program manager to take the reins on some game-changing $10M+ initiatives designed to revolutionize the Worksite business.

For over a decade, our Worksite business has been making strides, and now, with our ambitious growth plans, we're setting our sights even higher. MassMutual is keen on expanding its footprint in the middle market, and Worksite stands as a pivotal distribution channel in this endeavor. To achieve these goals, we're aiming to expand our Supplemental Health and Whole Life product lines, boost premiums and policy counts by an impressive 30+% annually, and completely transform the customer experience to a digital-first approach.

This role is not just any role, it's a highly visible one that demands a high level of collaboration and communication across our technology organization, from executive to team levels. The individual in this role will not only interact closely with the Worksite leadership team but will also play a crucial part in shaping both our technology and business strategies.

The Team

The team is responsible for overseeing technology delivery for these large programs. This involves strategic planning, coordination, and driving accountability across numerous internal and external teams. For example, there are vendors to customize the core platform and assist with key functionality such as content delivery services and electronic signatures, and internal teams to handle everything from user authentication to general ledger updates to document generation. This is a dynamic team that understands a wide range of technologies and applications, knows how to navigate complex technical problems, and has a proven track record of delivering large programs in a complicated organization.

The Impact:

As the Worksite Program Manager Lead, you will:

• Develop and implement strategy for the program team.
• Lead creation of the program management plan
• Oversee all activities associated with the program to ensure the program achieves its goals
• Identify and understand program objectives
• Manage timelines and deliverables
• Identify and assign program team members
• Identify projects needed to achieve program objectives
• Coordinate interdependent projects that are part of the program
• Communicate with project managers
• Monitor program activities
• Measure and monitor key performance indicators (KPIs) and return on investment (ROI)
• Resolve problems and delays in the program
• Manage program budget
• Manage resources across all projects within the program
• Help to ensure collaboration among project teams
• Manage program risk and coordinate corrective measures
• Document the program
• Identify and manage program adherence to standards and governance
• Manage stakeholder communications
• Report on program performance to executive team and organization leaders
• Ensure that the program is aligned with organizational business goals and objectives
• Identifies required human resources to successfully executive to plan and submits to Program Lead; provides cost estimates
• Interviews candidates and onboards as appropriate
• Maintains change request (change to existing requirements
• Collates decision that require business line discussion and decision and escalates to Program lead for discussion at Steering committees
• Leads regular cross workstream scrums to ensure alignment on deliverables and dependencies remain in sync
• Identifies conflict in deliverables and delays; make best efforts to resolve issues and escalates to Program Lead if unable to achieve for resolution
• Maintain a matrix reporting relationship with the business sponsor of the program/project and the program manager
• Identify and drive key stakeholder involvement and work with them to elicit scope
• Secure and maintain project resources from a technical scope
• Identify, document, assign, track and facilitate project issues through to resolution
• Confirm achievement of objectives, verify and document project results to formalize acceptance of the product at each phase gate of the project by the
• Facilitate lessons learned and retain information in a central location for future use

The Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or similar technical field of study
• 10+ years of experience managing large-scale technical programs and effective change management
• Proficient experience with Project Management tools including but not limited to: Atlassian Jira, Smartsheets as well as MS Office Suite (Project, Teams, Excel, PowerPoint and Word)
• Certified in Scrum Alliance (CSM/CSPO), Scrum.org (PSM/PSPO/PSD), SAFe Scaled Agilist, PMI-ACP, PMP is desired, but not required
• 7+ years managing people/teams
• Executive presence with ability to quickly build rapport and cultivate relationships; high-level of emotional intelligence
• Excellent communication and presentation skills; track record of developing and delivering high- impact presentations; effective public speaking
• Astute business judgment, analytic, creative, and problem-solving skill, with experience applying these skills to acquire and develop strategic partnerships
• Strategically minded, analytical change agent and decision maker with a clear vision and the ability to implement improvement measures impacting a variety of internal and external stakeholders
• Strong analytical, problem-solving skills and data-driven mindset that translates into leadership skills
• Travel between New York, Springfield and Boston required

The Ideal Qualifications

• Experience with Product Delivery for multiple lines of business
• 10+ years working in the insurance industry
• Knowledge of the Worksite or other group insurance workplace business
• Technical certifications such as AWS Certified Cloud Practitioner, which demonstrate your ability to learn newer technologies

What to Expect as Part of MassMutual and the Team

• Regular meetings with senior leaders at MassMutual and Worksite
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.