Technical Support Engineer

  • Charlotte, NC
  • Posted 10 days ago | Updated 1 hour ago

Overview

On Site
$28 - $35 per hour
Contract - W2
Contract - 8-12 Month(s)

Skills

Technical Support Engineer

Job Details



Technical Support Engineer


Location: Onsite - Charlotte, NC
Employment Type: Contract to Hire



Position Overview


We are seeking a polished and proactive IT Support Analyst to join a dynamic technical support team supporting both corporate and commercial property environments. This role offers a blend of Tier I and Tier II support responsibilities, including troubleshooting via phone, email, and in-person interactions. The ideal candidate will have strong foundational technical skills and a desire to grow into areas such as security, networking, and systems administration.



Key Responsibilities



  • Provide end-user support for hardware, software, and network-related issues across a corporate and commercial property environment.

  • Respond to and resolve support tickets via phone, email, and in-person.

  • Perform device imaging and deployment for laptops, desktops, and other hardware.

  • Troubleshoot and support Microsoft Outlook, Office 365, and basic network connectivity issues.

  • Manage user accounts and permissions via Active Directory.

  • Support Windows OS environments and assist with system updates and maintenance.

  • Collaborate with internal teams and escalate complex issues as needed.



Technical Environment



  • Microsoft Outlook & Office 365

  • Windows OS

  • Active Directory

  • Basic Network Connectivity

  • Device Imaging & Deployment

  • Azure / Microsoft 365



Qualifications



  • 2+ years of experience in IT support or help desk roles.

  • Strong communication skills with a polished, professional demeanor.

  • Experience imaging and deploying laptops and workstations.

  • Familiarity with troubleshooting in a Microsoft ecosystem (Outlook, Windows, AD).

  • Ability to work independently and proactively in a fast-paced environment.




About Korn Ferry


Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>

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About Korn Ferry