Engineer, ServiceNow Development

Job Description Summary
Note: This position will follow our hybrid work model; we expect candidates to be in the office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL , Memphis, TN or Southfield, MI.

We are seeking a ServiceNow Catalog Engineer to design, develop, and manage ServiceNow catalog items and workflows. The ideal candidate combines ServiceNow expertise with strong problem-solving abilities and excels at cross-functional collaboration to deliver business-aligned solutions.

Job Description

Responsibilities:

• Design, develop, and maintain high-quality, user-friendly ServiceNow catalog items and workflows.
• Partner with stakeholders to gather and analyze requirements for catalog items, workflows, and integrations.
• Develop reusable components and implement catalog development best practices.
• Provide recommendations for new code development or existing code reuse.
• Perform debugging and troubleshooting of catalog items, workflows, and integrations.
• Conduct system testing to ensure solution reliability and functionality.
• Create comprehensive documentation for processes, designs, and configurations.
• Drive catalog experience improvements through proactive enhancements.
• Maintain current knowledge of ServiceNow platform updates and industry standards.
• Provide technical guidance and support for programming challenges.
• Ensure thorough problem analysis and programming approaches to minimize rework.
• Additional responsibilities as assigned.

Skills/Previous Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) is preferred.
• Must have one (1) to three (3) years of relevant experience and a proven track record as a ServiceNow Developer, specializing in catalog items and workflows.
• Three (3) to five (5) years of relevant experience and a proven track record as a ServiceNow Developer is preferred.
• Comprehensive understanding of ServiceNow IT Modules including IT Service Management (ITSM), IT Operations Management (ITOM), or Service Portal.
• Demonstrated experience in ServiceNow catalog development and workflow design.
• Strong proficiency in JavaScript and ServiceNow Glide platform.
• In-depth knowledge of ServiceNow modules, particularly Request Management and Service Portal.
• Advanced problem-solving and debugging capabilities.
• Proven ability to work both independently and as a team member.
• Excellence in technical communication with both technical and non-technical audiences.
• Agile methodology experience preferred.

Licenses/Certifications:

• None required.
• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred.

Education
Bachelor's: Computer and Information Science, Bachelor's: Computer Engineering, Bachelor's: Data Science, High School (HS) (Required)

Work Experience
General Experience - 4 to 6 months

Certifications

Travel
Less than 25%

Workstyle
Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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