Manager, Digital Consumer Experience & E-Commerce

RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking a Manager, Digital Consumer Experience & E-Commerce.

Summary:
This role leads the strategy, planning, and execution of digital marketing campaigns and destination programs across our client's web, app, and online store platforms. The Manager ensures guest-first digital experiences are consistently delivered, meet business objectives, and evolve with platform capabilities. In addition to owning high-impact initiatives, the Manager provides guidance and oversight for programs and campaigns managed by the Senior Specialist.

Balancing strategic planning with hands-on execution, this role drives cross-functional alignment, upholds delivery standards, and champions ongoing improvement. This position has been designated as hybrid, contributing from the Orlando office a minimum of three days per week. Consistent attendance is a job requirement.

REQUIREMENTS:
* Bachelor's degree in Marketing, Communications, Business or Advertising is required; Master's degree is a plus
* 7+ years of experience in digital marketing, eCommerce, or related fields, with proven ability to manage complex projects from strategy through execution across web and app platforms
* Demonstrated experience and success in eCommerce project management and marketing from concept to completion
* Excellent client service and problem-solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
* Strong project management, trafficking, and organizational skills, with high attention to detail; Proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
* Strong ability to understand the current status of multiple projects at a given time and follow up as needed
* Goal-oriented, self-motivated, creative, flexible and adaptable to new situations
* Thrive in a structured and systematic approach
* Extensive computer knowledge and proficiency in business software applications
* Superior communication and interpersonal skills to develop cross functional relationships
* Creative thinking, particularly when it comes to alternative ways of accomplishing goals and objectives and accomplishing Minimal Viable Product
* Outstanding communication skills, both written and verbal
* Proven ability to develop presentations and present concepts and/or business recommendations clearly
* Practical knowledge of Content Management System (CMS) publishing as well as website analytics tools preferred
* Project management or business analysis experience preferred
* Hands-on experience with content management systems (CMS) and website analytics tools (e.g., Adobe Analytics, QM) preferred
* Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook. Advanced Excel & PowerPoint experience is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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