ServiceNow Software Engineering Manager - HR

Department Description:

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.

An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.

Responsibilities of Role:

Team Leadership & Talent Development

• Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability
• Provide coaching, career pathing, and growth plans for team members
• Act as a functional leader and technical coach on engineering best practices and standards
• Identify and grow future engineering leaders across the organization

Platform Development & Support

• Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro
• Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution
• Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity

Cross-Functional Collaboration & Delivery

• Partner with Product Managers and Designers to define and prioritize user-centric enhancements
• Translate complex business needs into scalable software solutions
• Lead code reviews, testing, and deployment of innovative, enterprise-grade features
• Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes

Strategy, Innovation & Change Leadership

• Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability
• Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery
• Serve as escalation point for complex technical issues and architectural decisions
• Lead transformation initiatives that modernize the employee experience within ServiceNow

Must Haves:

Technical Expertise

• 8+ years of hands-on ServiceNow development experience, with deep platform knowledge
• 3+ years leading engineering teams and complex front-end ServiceNow implementations
• Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs
• Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.

Platform & Integration Skills

• Strong experience with ServiceNow HR Service Delivery and Employee Center Pro
• Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)
• Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus

Strategic & Leadership Skills

• Adept at translating technical concepts into business value and user outcomes
• Skilled at influencing and building trust with stakeholders across levels and functions
• Strong storytelling and presentation skills to evangelize technology strategy

Certifications & Methodologies (preferred)

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified HR Implementation Specialist
• Agile certifications

Education:

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Seattle is $175,800 - $235,700 per year and in California is $167,700 - $224,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.