Agentic AI Developer

Dallas TX Hybrid
Note - Preferred telecom background but not a must, someone with solid Agentic architecture Background, someone solid in comm. skills and trade failure experience is a must

D. Trade Failures Build New (1 Developer)
What it means:
Trade Failures involve issues during the device trade-in process, where the trade transaction does not complete successfully or the credit does not apply as expected.
Common Causes:
IMEI or serial number mismatches
Valuation engine errors
Failure in syncing trade-in credit with the order or billing systems
Why it matters:
Trade-in failures are disruptive to sales processes, often forcing store reps to pause or abandon the transaction. This directly affects conversion rates and customer satisfaction. Currently, these issues result in manual ticket creation and follow-up by backend teams.
Agentic Solution:
A new bot needs to be developed to:
Detect trade-in related errors during the transaction
Identify common failure types (e.g., missing valuation, failed credit application)
Offer real-time suggestions to reps or auto-trigger a resolution process
If needed, auto-generate a detailed support ticket with relevant transaction and device information
Development Scope:
1 developer to implement real-time detection of trade failures
Build hooks into trade-in systems and valuation services
Provide UI interaction points for rep decision-making or escalation