Operations Manager

Overview

Remote
$50 - $60
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

SQL
Collaboration
Microsoft Excel
Process Improvement
Load Balancing
Database Performance Tuning
Conflict Resolution
VMS

Job Details

  • Own tactical execution of partner programs: onboarding, MDF, incentive payouts, and Salesforce Opportunity Management

  • Manage partner support tickets and escalations, ensuring timely resolution

  • Coordinate partner communications: surveys, product updates, marketing announcements, and pilot requests

  • Collaborate with Engineering/Product to troubleshoot technical issues

  • Serve as the go-to contact for operational and sales-related partner needs

  • Analyze data to guide strategy and drive incremental usage of messaging solutions

  • Connect internal teams to product and operational solutions to support partners

  • Identify and implement process improvements to enhance partner experience

  • Track vertical trends and performance metrics to inform strategy

  • Partner with deal desk and program teams to develop effective incentives

Qualifications

Must-Have Skills:

  • 7+ years in operations, consulting, strategic partnerships, customer success, or pre-sales

  • Advanced Excel and data storytelling skills

  • Experience managing complex workstreams with attention to detail

  • Strong problem-solving mindset and comfort with messy data

  • Proven cross-functional collaboration across Product, Engineering, Sales, and Support

  • Track record of delivering results and positive partner feedback

Nice-to-Have Skills:

  • Experience in enterprise SaaS and channel sales

  • Familiarity with cloud infrastructure (VM load balancing, database optimization)

  • Basic knowledge of SQL or statistical tools (R, SAS, SPSS)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.