Application Support Analyst - Baltimore, MD

Client is seeking an experienced Application Support Analyst to join our Information Technology, Production Support team. The Application Support Analyst will be responsible for daily support of core critical applications, with a unique focus upon Addepar. This individual will support Brown Advisory s instance of Addepar for users at all levels within the company and across business units.

The Application Support Analyst s Responsibilities:

Assist in identifying, triaging, and resolving issues that arise within the Addepar platform

Troubleshoot reporting, operational or processing errors within Addepar, propose and implement solutions.

Partner with client and operations teams to on-board large client relationships with complex alternative asset holdings.

Partner with the technology team to troubleshoot issues on the Addepar Public API

Use Python scripts to help automate solutions for users

Provide daily support to end users within the front, middle and back-office operations teams.

Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.

Identify and escalate major incidents impacting critical business processes and systems.

Execute deployment packages and upgrades on enterprise systems.

Participate in an after-hours support rotation, typically one week every 4-5 weeks.

Job Requirements

Bachelor s degree is required, preferably in Information Systems, Information Technology, finance, accounting, an economics concentration or a related field.

• Minimum of 5 years of similar Application Support experience in a comparable environment.
• 2 years experience using Addepar required.
• Advent/APX, eFront or similar accounting product experience is a plus.
• Batch scheduling tools and workflow/job automation experience.
• Intermediate level knowledge of the SQL syntax.
• Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis.
• Excellent organizational, teamwork and time management skills.
• Excellent oral and written communication skills.
• Ability to handle multiple parallel tasks.
• Ability to engage and coordinate directly with vendors.
• Ability to present relevant information to all levels of the organization.
• Ability to work quickly and independently in a fast-paced environment.
• ITIL Foundation familiarity and/or experience is a plus.
• A hunger to learn best practices across a large portfolio of applications and platforms.