Client Tech Support Engineering - Sr Professional I

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support Engineering - Sr Professional I

About your role:
Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms - Cleartouch, DNA, Precision, Premier, Signature - enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations. In this position, you will work in a dynamic, professional, customer service-oriented service environment with large enterprise financial institution clients. You will provide day-to-day support, answering questions and addressing complex issues while identifying opportunities to improve the client experience that will drive business results.

What you'll do:

• Provide 2nd tier support for clients and associates; act as an escalation contact for internal associates and clients.
• Answer incoming client inquiries through phone calls, cases, etc.
• Document issues for resolution and archival purposes.
• Troubleshoot, diagnose and resolve complex functional and/or operational problems under limited supervision.
• Serve as a subject matter expert (SME) for the majority of products within a designated domain; identify and resolve issues presented for all products in the designated domain.
• Mentor and coach other associates; train new associates.
• Assist in leading and taking action during change initiatives.
• Effectively communicate and escalate complex issues to Product Development and other SMEs.
• Represent Client Services in project meetings.
• Provide consultative support to high-value clients.
• Attain in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface.
• Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical problems.
• Provide on-call and after-hours support on a rotation basis.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in a banking or technology financial services environment.
• 4+ years of experience in EFT and Digital payments environment.
• 4+ years of experience in AS400/Iseries systems.
• 4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Strong client focus with the ability to handle client calls/cases with advanced understanding of client expectations.
• Advanced written and verbal communication skills, and ability to handle escalated conversations with appropriate stakeholders.
• Consistent accuracy and attentiveness to detail without supervision, capable of executing multiple tasks simultaneously.
• Capability of positively influencing clients, outside stakeholders, and other associates, serving as a mentor and coach.

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires the use of a computer and audio equipment.

Travel: Approximately 10% travel off-site or to other office locations is expected.

Sponsorship: To be considered, you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range

$72,400.00 - $124,100.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.