Restaurant Tech Analyst-with-BOH-Simphony/Data Central

  • New York/NJ Area, NY
  • Posted 8 days ago | Updated 6 hours ago

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

SIMPHONY
POINT OF SALES
POS
POINT OF SALE
POINT-OF-SALE
DATA CENTRAL

Job Details

Restaurant Technology Analyst - BOH (Simphony/Data Central)
Location: New York / New Jersey Market - 100% Onsite
Duration: 12+ Months
MUST HAVE: Simphony POS and Data Central

About the Role

iSphere is looking for a hands-on Restaurant Technology Analyst to keep high-volume restaurant operations running smoothly across the New York and New Jersey markets. You ll be the go-to person for back-of-house (BOH) technology, with a special focus on Simphony POS and Data Central. This is a client-facing role where your problem-solving skills and ability to drive resolutions quickly will keep dining rooms humming and teams confident.

What You ll Do

  • Oversee vendor support and drive technical support requests to resolution.

  • Research and identify root causes of technical issues using web portals, tools, and dashboards.

  • Engage the right teams to expedite and restore services when disruptions occur.

  • Monitor restaurant technology solutions proactively to ensure stability and performance.

  • Create and deliver technical documentation, processes, and reporting/analysis for leadership.

  • Partner with vendors, onsite contacts, and stakeholders to communicate updates and close tickets efficiently.

Skills & Experience

  • Required: Simphony implementation/installation experience.

  • Strong background in troubleshooting and resolving technical disruptions.

  • Experience supporting BOH systems such as Data Central, RTI, and/or R365.

  • Familiarity with 3rd-party mobile delivery platforms (UberEats, Grubhub, DoorDash, etc.).

  • Proficiency with ServiceNow and/or Jira ticketing systems and the Meraki Dashboard.

  • Excellent verbal and written communication skills (bilingual English & Spanish preferred).

  • Intermediate to advanced skills in Excel, Word, and PowerPoint.

  • Self-directed, organized, and able to own both short-term fixes and long-term projects.

Why iSphere

For over 20 years, iSphere has connected tech professionals with projects where their work matters. We know our consultants by name and back them with responsive support, transparent communication, and opportunities to grow. You bring the expertise; we provide the environment for you to thrive.

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About iSphere