Overview
On Site
USD 60,000.00 - 90,000.00 per year
Full Time
Skills
Technical Support
CPU
Servers
Software Security
System Administration
Collaboration
Hardware Management
Help Desk
Work In Process
Telecommunications
Network
Production Control
Mainframe
Documentation
Network Monitoring
IT Service Management
Network Operations
HIPAA
Privacy
Policies and Procedures
Scheduling
BMC Control-M
JOBTRAC
Open Systems
Conflict Resolution
Problem Solving
Multitasking
Supervision
Analytical Skill
Leadership
Writing
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Relationship Building
Reporting
ARM
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources
Job Details
Duration: 12+ Months
Location: VA-Arlington
Overview: Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services we offer to clients. As a Senior Network Associate, you will join our Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities:
Provide 1st level technical support to include server, software, and hardware maintenance, and monitor all environments
Perform analysis on systems data (CPU performance, space availability, etc.) reports findings, and recommend improvements to senior engineer
Deploy servers and perform hardware maintenance
Apply software/security patches
Perform other system administration tasks as assigned and in coordination with Senior Systems Engineers with little or no assistance
Diagnose, resolve, or escalate problems
Contact vendors when necessary for hardware maintenance
Answer after hours help desk calls, assist customers with software installations, password resets, and connectivity to network
Monitor the mainframe and network production environments and resolve or escalate problems as necessary to on call IT personnel
Verify that production schedules/processes execute successfully on all platforms as required per documentation
Complete daily logs, documenting all problems, calls to support staff, resolution and sends out to IT staff
Communicate status of work in progress, production environment, and all issues, etc. to next shift
Verify all applicable production applications are available
Evaluate network, mainframe, server, and or telecommunications systems performance against service levels and recommend changes
Open/close Network Operation Center tickets when problems occur, include details and resolution
Provide production control/scheduling support
Implement jobs, source code, and processes from test environments to production on all platforms (mainframe, open systems)
Schedule production jobs and processes across all platforms in scheduling application
Communicate effectively with IT peers to ensure scheduling is accurate
Evaluate and test all jobs/processes for scheduling, resolving scheduling conflicts
Keep all documentation for production schedules/processes up to date for IT
Administer network monitoring tools
Create and update alerts in network monitoring applications as requested by developers or technical services
Communicate effectively with IT peers to ensure alerts are accurate
Increase knowledge of internal and external technologies
Attain one industry recognized certification or recertification every two years or as needed
Improve various processes by working within the IT team structure
Plan, coordinate, and implement new procedures and technologies in order to continually improve Network Operations
Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position's job duties, in accordance with Personnel and Administrative Policy and HIPAA Privacy and Security Policies and Procedures Manuals
Qualifications:
Formal Education Required:
High School/GED and/or Technical Diploma/Certificate
Experience and Certifications Required:
2 + years Operations experience in a multi-vendor data center desired
2+ years proven experience with cross platform scheduling packages desired, such as Control M, JobTrac, CA Scheduler
Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):
Proven technical background of open system architectures preferred
Demonstrates analytical skills and problem-solving skills
Organizational and multi-tasking skills
Demonstrates initiative, is conscientious, and provides complete follow-through on all areas of responsibility
Highly self-motivated with the ability to work independently with minimal supervision or in a team environment
Excellent troubleshooting and analytical skills that lead to proactive solutions
Ability to adapt to change
Experienced innovator
Demonstrates leadership skills and motivates and trains team members
Commitment to learning
Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner
Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment
Ability to provide service excellence by building relationships, being resourceful, responsive and respectful
Ability to report to the office when required
Essential Physical Requirements:
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
The salary range for this role is $60,000 to $90,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: VA-Arlington
Overview: Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services we offer to clients. As a Senior Network Associate, you will join our Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities:
Provide 1st level technical support to include server, software, and hardware maintenance, and monitor all environments
Perform analysis on systems data (CPU performance, space availability, etc.) reports findings, and recommend improvements to senior engineer
Deploy servers and perform hardware maintenance
Apply software/security patches
Perform other system administration tasks as assigned and in coordination with Senior Systems Engineers with little or no assistance
Diagnose, resolve, or escalate problems
Contact vendors when necessary for hardware maintenance
Answer after hours help desk calls, assist customers with software installations, password resets, and connectivity to network
Monitor the mainframe and network production environments and resolve or escalate problems as necessary to on call IT personnel
Verify that production schedules/processes execute successfully on all platforms as required per documentation
Complete daily logs, documenting all problems, calls to support staff, resolution and sends out to IT staff
Communicate status of work in progress, production environment, and all issues, etc. to next shift
Verify all applicable production applications are available
Evaluate network, mainframe, server, and or telecommunications systems performance against service levels and recommend changes
Open/close Network Operation Center tickets when problems occur, include details and resolution
Provide production control/scheduling support
Implement jobs, source code, and processes from test environments to production on all platforms (mainframe, open systems)
Schedule production jobs and processes across all platforms in scheduling application
Communicate effectively with IT peers to ensure scheduling is accurate
Evaluate and test all jobs/processes for scheduling, resolving scheduling conflicts
Keep all documentation for production schedules/processes up to date for IT
Administer network monitoring tools
Create and update alerts in network monitoring applications as requested by developers or technical services
Communicate effectively with IT peers to ensure alerts are accurate
Increase knowledge of internal and external technologies
Attain one industry recognized certification or recertification every two years or as needed
Improve various processes by working within the IT team structure
Plan, coordinate, and implement new procedures and technologies in order to continually improve Network Operations
Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position's job duties, in accordance with Personnel and Administrative Policy and HIPAA Privacy and Security Policies and Procedures Manuals
Qualifications:
Formal Education Required:
High School/GED and/or Technical Diploma/Certificate
Experience and Certifications Required:
2 + years Operations experience in a multi-vendor data center desired
2+ years proven experience with cross platform scheduling packages desired, such as Control M, JobTrac, CA Scheduler
Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):
Proven technical background of open system architectures preferred
Demonstrates analytical skills and problem-solving skills
Organizational and multi-tasking skills
Demonstrates initiative, is conscientious, and provides complete follow-through on all areas of responsibility
Highly self-motivated with the ability to work independently with minimal supervision or in a team environment
Excellent troubleshooting and analytical skills that lead to proactive solutions
Ability to adapt to change
Experienced innovator
Demonstrates leadership skills and motivates and trains team members
Commitment to learning
Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner
Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, fax machine or other job-related equipment
Ability to provide service excellence by building relationships, being resourceful, responsive and respectful
Ability to report to the office when required
Essential Physical Requirements:
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
The salary range for this role is $60,000 to $90,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.