Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
ADA
Acceptance Testing
Stakeholder Management
Budget
Change Management
Microsoft Dynamics
Dynamics
Communication
Salesforce.com
SLA
Risk Management
Data Mapping
Management
Leadership
Extraction
Job Details
Position: Salesforce Project Manager
Industry: Government / Municipal
Client: [City of Sunnyvale]
Location: Sunnyvale, CA (Onsite)
Experience Required: 5+ Years
Duration: 12 Months
Job Summary:
The City of Sunnyvale is seeking a seasoned Project Manager with hands-on experience in Salesforce CRM implementations for municipal or government agencies. The role involves replacing an existing Microsoft Dynamics system with Salesforce, and ensuring timely delivery, quality standards, and adherence to budget.
Key Responsibilities:
- Lead and manage the full Salesforce CRM implementation life cycle.
- Oversee data conversionfrom MS Dynamics to Salesforce, including data mapping, cleansing, extraction, and validation.
- Ensure the web portal and mobile appmeet ADA compliance, City branding, technical, and security standards.
- Oversee phone system integrationwith Salesforce for call agents.
- Collaborate with stakeholders on workflow and SLA configuration best practices.
- Coordinate and support User Acceptance Testing (UAT), including issue tracking and resolution.
- Develop and manage the project schedule, resource assignments, and risk mitigation strategies.
- Ensure adherence to change management protocols, system scalability, and upgrade readiness.
- Provide guidance for production cutover planning, go-live support, and post-production transition.
- Collaborate closely with Catalyst Consulting Group (preferred but not required).
Preferred Qualifications:
- Proven success implementing Salesforce CRM for municipalities or government entities.
- Strong knowledge of Salesforce data architecture, interface planning, and security protocols.
- Familiarity with Catalyst Consulting Groupprojects is a plus.
- Excellent leadership, communication, and stakeholder management skills.
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