Sr Salesforce System Admin/Analyst

Pay Range: $70 - $75/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Must Have:

• Advanced Technical Knowledge of Salesforce
• Consultative Communications
• Mapping system capabilities to business needs
• Salesforce Business Analyst
• Salesforce System Administration
• solid communication skills

Profile:

• Team seeks a strong analytical candidate with extensive experience in a highly configured and customized Salesforce environment as well as experience with Agent Force (Salesforce's AI tool).
• Similar to the role we filled before, but a step up: Agent Force experience and demonstraste declaritive understandings of the tool (denoting high-level programming languages which can be used to solve problems without requiring a programmer to specify an exact procedure to be followed).
• As close to an engineer as you can get without being one. Will also participate and lead UAT sessions, light training, etc.

Responsibilities:

• Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users
• Participate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down
• Participate in end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion
• Participate in development sprints and successfully complete declarative system configurations to enhance Salesforce instance.
• Facilitate functional demos and UAT sessions
• Build positive team dynamics and relationships with customer/team staff;
• Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers
• Monitor transparency of release vision
• Participate in commonly accepted better Agile/Scrum practices
• Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges
• Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team
• Create and maintain system including business process flows and other required documentation artifacts
• In partnership with business unit stakeholders drive end user adoption through various change management and user support activities
• Partner with business unit stakeholders to support end user adoption through communication, change management planning and training
• Other Duties as assigned

Required Skills:

• Bachelors and 5+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst
• 5+ years of Salesforce Sales cloud and or Service Cloud Admin Experience
• Excellent Problem solving and analytical skills
• Excellent written and verbal communication skills
• Salesforce Admin Certification preferred
• Experience as part of an agile team
• Experience with utilizing Jira to manage work for the team
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process
• Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines
• Strong knowledge and certification in Agile methodology and framework
• Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred
• Strong leadership, and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle
• Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner