IT Tech Support

Type: Contract, w2, 6 months, with possible extension


Location: Columbia, SC (onsite role)


IT TECHNICAL SUPPORT FOR ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.


DAILY DUTIES / RESPONSIBILITIES:

• WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.


• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.


• MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.


• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION- BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.


• PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.


• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.


• ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.


• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.

Additional Required Deliverables Include:


a. Documentation

• Technical


• User Documentation

b. Knowledge Transfer

• Technical Training


• User Training


• Official Knowledge Transfer Sessions

1-Screen sharing


2-Recorded


c. Weekly Status Reports to Hiring Manager

• Accomplished


• Planned

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.


• SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.


• DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK


• AND MDM IPHONE ISSUES.


• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE


• MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.


• IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE


• WINDOWS 10 OR 11 ENTERPRISE


• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION


• WINDOWS SECURITY - GROUP POLICY


• VOIP


• WINDOWS SERVER 2019


• M365

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS


• GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.


• GOOD INTERPERSONAL SKILLS OF SITUATIONS AND PERSONALITIES


• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.

REQUIRED EDUCATION:


Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION


SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience.


PREFERRED CERTIFICATIONS:


A+


Network+


Security+


MCSA: Windows 10


Advantage Technical offers medical and dental options, Vision, 401K and weekly pay to our contractors

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .


Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.


All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.



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