Contracts and Renewals Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a Contracts and Renewals Specialist for a contract assignment with one of our premier SaaS clients in New York, New York . Open to fully remote, east coast preferred.

Responsibilities :

• Lead the re-contracting process for existing Frame.io customers, transitioning them to the business's contract structure with clear guidance and communication.
• Develop and implement strategies to streamline the re-contracting process, minimizing customer disruption and enhancing satisfaction.
• Manage the end-to-end annual renewal cycle for a portfolio of small and mid-sized business (SMB) customers.
• Identify and drive expansion opportunities within existing SMB accounts in collaboration with Customer Success team.
• Guide customers through complex contracting processes, including approvals and procurement workflows with Deal Desk teams.
• Maintain accurate and up-to-date customer data and renewal pipeline in the CRM (Salesforce experience preferred).
• Coordinate cross-functionally with Finance, Customer Success, and Sales Operations teams to ensure contract accuracy, compliance, and timely execution.
• Act as a trusted advisor to customers throughout the contract lifecycle, clearly communicating key dates, deliverables, and next steps.

Required Skills:

• 3+ years of experience in contract management, account management, or sales operations.
• Familiarity with CRM systems - Salesforce experience strongly preferred.
• Proven experience managing complex contracting processes and collaborating with internal and external stakeholders.
• Strong customer-facing communication skills, with the ability to guide customers through operational processes with clarity and professionalism.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience working in or with SaaS companies is a plus.
• A proactive, solutions-oriented mindset and the ability to work independently.
• Education: Bachelors or several years in SaaS environment

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.