Desktop Technician

We are looking for a self-motivated individual with the ability to thrive in a changing environment and demonstrate strong time management and prioritization skills is crucial to this position. Must be ready to work as a part of a team and assist wherever needed.

What You ll Be Responsible For:

• Deliver courteous and superior service and support to end-users via in person, remote connection or over the phone.
• Interact with end users to provide and process information in response to inquiries, concerns, and requests about Hardware and Software.
• Hardware and software installation of servers and network equipment
• Gather end user information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more.
• Research required information using available resources.
• Identify and escalate priority issues for end users.
• Must be able work independently and be a self-starter.
• Accurately process and record transactions using tracking software.
• Follow up and make scheduled call backs to customers, as necessary.
• Stay current with system information, changes, and updates.
• Vendor Management Ability including Hardware, Software and Support.

Technologies You Need to Know:

• Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012, 2016, 2019, and 2022; Client OS: Windows 7, 8,10 and 11; Linux OS).
• Knowledge of Microsoft Active Directory infrastructure and maintenance.
• Virtualized Server experience(Nutanix AHV a plus).
• Knowledge of cloud services such as Office 365, Azure, AWS & Google.
• General understanding of internet protocols including DNS, SMTP, POP3, IMAP
• Network troubleshooting skills.
• Installation and troubleshooting of desktop client applications including Microsoft Office Suite and Vendor Applications.
• Installation, configuration, and maintenance of enterprise backup solutions (Cohesity Knowledge a Plus).
• Understanding of Client and Server hardware configurations including redundancy and RAID architectures.

What You ll Need to Have:

• Associate s Degree required, Bachelor's degree preferred.
• 3-5 years of experience in information system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance.
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
• Good problem solving and decision-making skills; ability to understand and analyze complex issues.
• Must be passionate about technology and delivering the highest level of customer service.
• Self-motivated, detail orientated, highly organized and able to manage a variety of tasks and responsibilities in an efficient manner with a high level of quality.
• Ability to deal effectively with customers, vendors, and peers.
• Great communication skills, ability to communicate technical concepts to non-technical audiences.