Overview
On Site
$50 - $60
Contract - W2
Skills
Contact Center
Genesys
Genesys Cloud
Qualtrics
NICE
Voice
Chat
Email
IVR
Job Details
Job Titile: Contact Center (Genesy Cloud) Technical Analyst
Location: Austin, TX (Onsite)
Job Description:
- Experience in contact Center applications(Genysys Preferred)
- Hands on experience in Genesys Cloud Integration.
- 5+ years of industry experience in Contact Center Domain and ContactCenter technologies,
- Hands on experience in Voice, Chat, Email and Website Channel.
- Hands on experience of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
- Comfortable with high pressure, high profile and fast-paced projects
- Exposure to Technical Project management and Prioritization process
- Strong communication, collaboration, and stakeholder management skills
- Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
- Expertise in JIRA and Agile methodology.
- Expertise in documentation tools like Confluence
- Experience in Excel, SQL and other similar tools for data analysis
- Proven understanding of high-performing organizations with Release cycles.
- Experience implementing or system administrating SaaS platforms.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.