SAP BRIM Operations Project Manager

Candidate can be remote in the United States

The BRIM Operations Project Manager will be responsible for IT operations management inclusive of operations release management. Duties include managing and reporting in ServiceNow and Jira, managing business expectations, formalizing scope of the operations releases, proactively monitoring tickets to ensure they are routed correctly, establishing best practices, generating operations reports, coordinating across teams for resolution, following up on stale tickets, ensuring root cause is addressed, hosting operations stand up calls, managing escalations, managing production downtime (planned and unplanned), and release management support for scheduled and emergency release processes.

You will support the Operations IT teams, while coordinating with multiple System Integration vendors who provide operational support on the BRIM product line. You must have expert level experience with ServiceNow, and some experience with Jira reporting. You will need to be able to help analyze tickets to route to the appropriate group for processing, and need excellent communication skills to manage business expectations in the dynamic world of operation support.

The Operations Project Manager must confidently interface and communicate with business, management, product owners, developers, testers, test managers, IT operations, and the PMO on a daily basis. Additionally, a Project Manager must be confident enough to manage up and provide reporting as well as meeting updates as needed to Senior IT management and leadership teams, as well as the business leadership and management teams.

Manage development and test plans for Operation releases and ServiceNow defects
Provide regular reporting on development progress and issue
Resolve blockers
Manage a change backlog in ServiceNow, including providing reports and metrics from ServiceNow
Create and publish ServiceNow dashboards to support Operations goals and needs
Create and manage Jira project backlogs and dashboards for Operations
Support and follow Release Management processes, including creating Changes in ServiceNow and managing the approval processes
Track retrofits of changes to 2nd rail systems
Track activities across multiple BRIM instances
Report to business on status of tickets and manage business-IT relationship and expectations
Report to IT management on status of production health, upcoming releases
Manage risks and resolve issues that affect release scope, schedule and quality
Measure and monitor progress to ensure operations releases are delivered on time and within budget, and that they meet or exceed expectations
Coordinate release content and effort based on the ServiceNow backlog, pending service requests, third party applications, or operating system updates
Manage exception implementation requests for urgent production fixes
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams at different locations
Conduct release readiness reviews, milestone reviews, and business go/no-go reviews as needed
Produce deployment, run books and implementation plans
Provide weekly Operations reporting and participate in all scheduled meetings with the business on Operational topics
Communicate release details and schedules to the business as required
Work with BRIM project team members to understand impacts of transports in shared environments
Continually work towards making improvements in the Operations processes
Perform reverse KT to project teams of operational findings

Qualifications:

Bachelor's degree in Business Administration, Information Systems or related field
2-6 years of previous SAP release and/or project management experience, (Solid understanding of SAP ecosystems and project management principles preferred)
8-10 years of experience in SAP information systems operations environment in systems analysis or development, preferably focused on Quote to Cash processes.
Formal training in project management practices or PMP certification preferred
Advanced knowledge of ServiceNow including reporting and dashboard creation and ticket management and the ability to create and manage Change Requests in ServiceNow
Advanced knowledge of software development lifecycle
Demonstrated ability to coordinate cross-functional work teams toward task completion
Demonstrated effective leadership and analytical skills
Advanced written and verbal communication skills are a must - including the ability to present to and communicate with business owners and senior leadership
General PC knowledge including Microsoft Office expert level knowledge of Excel and other Office products
Working knowledge of Jira required
Working knowledge of ChaRM a plus

Sandip Kumar Sr. Tech Recruiter Email: Address: 505 Knolle Court Saint Augustine, FL 32092 Telephone: +1