Sr. Implementation Specialist - Canada Technology

    • Marriott International
  • Bethesda, MD
  • Posted 49 days ago | Updated 11 hours ago


On Site
USD 66,560.00 - 134,991.00 per year
Full Time


Information Technology
Operating systems
Team leadership
Problem solving
Conflict resolution
Relationship management
Customer satisfaction
Process improvement
Instructional design
Service operations
Health care
Life insurance
Business analytics
Computer hardware

Job Details

Job Number 24026127
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management


This critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical. In this position, you'll travel extensively to a wide array of brands and cities and be a key contributor to a successful and on-time opening of the hotel.


Experience and Experience
3+ years' Information Technology experience that includes installation or support of hotel infrastructure (servers, LAN/WAN) and operating systems
BS/BA degree or equivalent training and experience
Ability to travel (~40%); generally within the continental United States
Home office must be based in a major US market and be 75 within miles of a major metropolitan airport

Attributes and Preferred Skills
User knowledge of Marriott property-based systems
PMI Certification
ITIL Certification
Agile/scrum experience
Ability to work independently with minimal supervision
Experience in leading teams; including problem resolution, negotiation and conflict management skills
Excellent organizational and communication skills
Excellent verbal and written communication skills
Hotel operations experience
Strong interpersonal/relationship management abilities

Travels extensively to provide on-site installation services (typically 2 days on property)
Follows the approach for on-site installations; adheres to timelines and schedules for property activities
Collaborates with cross-functional onsite opening partners to meet technology objectives and deliverables
Educates stakeholders on the new property opening and conversion services and support processes
Validates that Global Technology standards are established/maintained for systems in scope
Effectively utilizes project resources capital assets, internal services, etc.
Adheres to department processes and standards for all openings, driving customer satisfaction, while delivering projects on time.
Contributes directly to process improvement of New Property Openings.
Contributes to project and related training documentation and other relevant materials
Contributes to the technology installation and operational readiness for high profile opening/acquisition/conversion projects
Documents core practices and processes to maximize efficiencies and ensure consistent work cycles that help to engage key constituents.
Surfaces and socializes relevant metrics to influence the PSS openings/conversion objectives and drive process improvement

Managing Execution
Manages communications with all key stakeholders throughout the implementation process
Executes the stage/configure/install server and workstation hardware and software for property-based systems
Tests property-based systems for full functionality
Identifies training needs/opportunities and manages delivery
Coordinates with various internal groups to solve complex business and technical requests

Managing Work, Projects, and Policies
Coordinates and implements work and projects as assigned.
Complies with Federal and State laws applying to procedures.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Manages the flow of questions and directs questions.

Supporting Operations
Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Establishes and maintains complete and up-to-date information to ensure accurate reporting.
Represents team in resolving situations.
Maintains and manages inventory and service operations.

Additional Responsibilities
Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
Attends and participates in all relevant meetings.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.

California Applicants Only: The salary range for this position is $66,560.00 to $134,991.00 annually.

Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.

Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.

New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.

Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 70 days after the date of this posting, 2/15/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.