Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
100% Travel
Skills
NOC
Intellectual Property
LTE
MMS
Mentorship
Messaging
Microsoft Office
Computer Networking
CyberArk
Database
Documentation
GSM
IP
KPI
NetScout
Network
Network Operations
RCS
Splunk
Telecommunications
Training
UMTS
Job Details
Senior Technical Messaging NOC/Voice NOC
Dallas, TX / Kansas City, KS--5 Days working
Work Hours: Night Shift --10-hour shifts.
Senior Technician (Non-engineering role).
Scope and Responsibilities
- Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
- Lead and mentor NOC personnel, offering technical guidance and skill development.
- Develop and maintain training programs and operational documentation.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
Technical Experience and Skills
- 4 7 years of technical experience in telecom or network operations.
- Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
- Strong expertise in core networking protocols and diagnostic tools.
- Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education
- High School Diploma or GED (required).
Work Schedule and Travel
- 10-hour shifts.
- Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
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