Client Partner

Introduction

Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and Finys employees to establish objectives, and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders.

Responsibilities

The responsibilities of the Client Partner include:

• Working closely with clients to understand their business operations and needs.
• Collaborating with internal teams to develop and implement solutions that meet client requirements.
• Communicating effectively with clients and internal stakeholders to ensure project success.
• Utilizing Agile practices and methodology to drive project completion.
• De-escalating project/client conflicts and providing creative solutions.
• Demonstrating leadership and negotiation abilities to achieve project goals.

Requirements

Required skills for the Client Partner position include:

• Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred).
• Minimum of 5 years of IT package implementation experience.
• Outstanding communication skills (written and verbal), with a focus on client interactions.
• Ability to comprehend complex business specifications and translate them into actionable plans.
• Experience with Agile practices and methodology.
• Ability to de-escalate project/client conflicts and offer creative solutions.
• Expertise in Microsoft Excel and other relevant tools.
• Demonstrated leadership and negotiation abilities.

Preferred skills for the Client Partner position include:

• Experience in business operations.