Hardware Repair Technician

Premier Metro Atlanta-based organization is seeking an experienced Hardware Repair Technician for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

REQUIRED: DELL or Lenovo Laptop experience

Responsibilities:

• Hardware / Laptops repairs and troubleshooting.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Set up new devices, workstations, print stations, and assignments to default printers.
• May be involved in maintaining data catalogue of inventory and performing record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

Required Skills:

• 3+ years of providing technical support including hardware support in an enterprise level organization.
• A+ or Microsoft Certification (MCP or MCSE or any desktop support certifications) are preferred.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Experience using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.