Amazon Connect Developer

Overview

On Site
$0.00
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Long Term
50% Travel

Skills

AWS Lambda
CRM integration
amazon Connect
IVR systems
telephony concepts

Job Details

Job Summary:

We are seeking an experienced Amazon Connect Developer / Engineer to design, develop, and support cloud-based contact center solutions using AWS Amazon Connect. The ideal candidate will have hands-on experience with contact center architecture, IVR design, AWS Lambda, and third-party integrations to deliver scalable, secure, and highly available solutions.

Key Responsibilities:

  • Design and build cloud contact center workflows using Amazon Connect, Contact Flows, and Lex Bots.
  • Develop and manage IVR systems, routing strategies, call queues, and call recordings.
  • Integrate Amazon Connect with CRM platforms, databases, and external APIs via AWS Lambda and API Gateway.
  • Implement and manage AWS services such as Lambda, S3, DynamoDB, CloudWatch, IAM, and SNS for complete solution design.
  • Customize real-time and historical reporting dashboards using Amazon Connect Contact Lens or third-party BI tools.
  • Troubleshoot and resolve performance or functional issues within the contact center environment.
  • Ensure compliance with security, data privacy, and governance standards.
  • Document system configurations, call flows, and integration architecture.
  • Collaborate with cross-functional teams including customer support, DevOps, QA, and business stakeholders.

Required Skills & Qualifications:

  • 3 5 years of experience in Amazon Connect implementation and support.
  • Strong expertise in AWS Lambda (Node.js / Python) and integration with Connect.
  • Experience with IVR design, queue management, call routing, and CTI.
  • Familiarity with Amazon Lex, Polly, and conversational design for virtual agents.
  • Proficient in using AWS Console, CloudFormation, or Terraform for infrastructure automation.
  • Experience with CRM integration (e.g., Salesforce, Zendesk, ServiceNow).
  • Strong understanding of telephony concepts, VoIP, SIP, PSTN, and omnichannel contact centers.
  • Solid grasp of cloud security, IAM roles, and encryption standards.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • AWS Certified (e.g., AWS Certified Developer Associate, AWS Certified Solutions Architect).
  • Experience with Contact Lens, Kinesis, QuickSight, or other analytics tools.
  • Background in enterprise-level customer experience (CX) or digital transformation projects.
  • Knowledge of Genesys, Twilio, or other cloud contact center platforms is a plus.
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