Application Support- L3

Rysun Labs (formerly KCS Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises. Rysun guides and accelerates the AI & Data strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce, and Energy companies to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across US, UK, India & South Africa (a proud Level 2 B-BBEE Contributor).

The Application Support Lead will be responsible for managing and resolving complex technical issues related to business applications. This role involves providing expert-level support, mentoring junior team members, and collaborating with development and infrastructure teams to ensure application stability and performance. The ideal candidate will have deep technical knowledge, strong leadership skills, and a proactive approach to problem-solving. This is Full time position open for candidates near to Houston location. Please have a look at the below job description & apply to it if you fit into this role.

Location- Houston, TX

Working model- Hybrid

Responsibilities:

• Lead and manage the Application support team, providing technical guidance and mentoring.
• Hands on experience of programming language and scripting like .net back end  and front end scripts etc and should have recent hands on coding experience.
• Handle and resolve complex application issues.
• Provide first-line support for business applications, responding to user inquiries and issues.
• Diagnose, troubleshoot, and resolve application-related problems.
• Escalate complex issues to higher-level support or vendors as needed.
• Monitor application performance and system health, ensuring optimal operation.
• Assist in the deployment and configuration of new applications and updates.
• Develop and maintain documentation, including user guides, FAQs, and troubleshooting procedures.
• Conduct user training sessions and create training materials.
• Collaborate with IT teams, developers, and vendors to implement application enhancements and fixes.
• Perform root cause analysis and implement permanent solutions to prevent recurrence of issues.
• Collaborate with development, infrastructure, and vendor teams to troubleshoot and resolve application problems.
• Monitor application performance and system health, identifying and addressing potential issues before they impact users.
• Extensive experience in application support, with a focus on L3 support or similar senior technical roles.
• Deep technical knowledge of business applications, databases, operating systems, and networking.
• Strong problem-solving skills and the ability to perform root cause analysis.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Proven leadership skills and experience in managing and mentoring technical teams.
• Familiarity with ITIL processes and best practices.
• Experience with ticketing systems and support tools.
• Ability to manage multiple priorities and work under pressure.
• Ensure adherence to SLAs and support processes, continuously improving support workflows and efficiency.
• Participate in incident and problem management processes, driving timely resolution and root cause identification.
• Plan and execute application upgrades, patches, and maintenance activities.
• Provide on-call support as part of a rotation to ensure 24/7 coverage.
• Train and mentor junior support staff, fostering a collaborative and knowledge-sharing environment..
• Relevant certifications (e.g., ITIL, Microsoft, AWS) are a plus

Required skills:

• Hands on working knowledge on Microsoft full stake technologies including .net, VB, Access, SQL
• Hands-on exposure to Azure cloud and CI_CD pipelines
• Hands-on experience on SQL, Rest APIs etc
• Familiarity with cloud platforms and services (e.g., AWS, Azure).
• Understanding of cybersecurity principles and practices

Interested candidates please apply to this job posting.