Client Services Technical Support Specialist

Overview

Remote
$18
Contract - Independent
Contract - W2

Job Details

 

Remote Technical Customer Support Specialist

Pay: $18/hour
Location: Remote
Schedule: Full-time, flexible shifts between 8 AM – 8 PM EST (Monday-Friday)

About the Role

As a Remote Technical Customer Support Specialist, you will be the first point of contact for customers, helping to resolve issues and provide top-tier support. Your role is critical in ensuring customer satisfaction by troubleshooting problems, educating users on product features, and delivering an outstanding service experience.

This is a high-volume, phone-based support role, ideal for those who thrive in a fast-paced, customer-focused environment. Successful candidates will be strong communicators, problem-solvers, and self-starters who enjoy continuous learning and development.

What You’ll Do

  • Provide technical and customer support via phone and chat, handling 25-50 calls per day

  • Troubleshoot login issues, password resets, and technical product questions

  • Research and resolve issues related to system functionality and data transactions

  • Accurately document all customer interactions in a CRM (Salesforce experience is a plus)

  • Collaborate with internal teams to escalate and resolve complex issues

What We’re Looking For

  • One or more years of customer service, call center, IT support, or healthcare admin experience

  • Basic computer literacy, including Microsoft Office proficiency

  • Typing speed of 45 or more words per minute

  • Reliable high-speed internet (minimum 10 Mbps upload / 20 Mbps download speeds)

  • High school diploma or equivalent (Bachelor’s degree preferred but not required)

Why Join Us?

  • Career growth opportunities: Many team members move into technical based roles

  • Supportive team culture: Work with a collaborative and tight-knit group of professionals

  • Ongoing learning: Gain valuable experience in the  technology industry and develop in-demand tech support skills

  • Remote flexibility: Work from home with the right internet setup

  • Competitive benefits package: PTO, paid holidays, 401(k) match, tuition reimbursement, and wellness perks

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.