Azure Cloud Support Manager $100k

As a Cloud & Support Manager, you'll spearhead the cutting-edge realm of cloud infrastructure, orchestrating seamless transitions to cloud-based solutions and optimizing their performance. You'll lead a dynamic team dedicated to delivering top-notch technical support, resolving issues with lightning speed, and fortifying the security of our cloud environments. Collaborating with forward-thinking stakeholders, you'll drive innovation, harnessing the power of the cloud to propel our business to new heights of efficiency and success.

Responsibilities:

• Lead and oversee the deployment, management, and optimization of cloud infrastructure, ensuring high availability and performance.


• Manage and motivate technical teams to deliver exceptional support and results, including incident resolution and system maintenance.


• Implement and maintain IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.


• Develop and enforce security best practices and compliance standards for cloud environments to mitigate risks and protect sensitive data.


• Collaborate with cross-functional teams and stakeholders to develop strategic plans for leveraging cloud technologies to drive business growth and innovation.


• Ability to design and implement cloud-based solutions using Azure services to meet organizational objectives.

Qualifications:

• Proficiency in Microsoft 365 (M365) suite and Azure cloud platform.


• Strong understanding of Azure architecture, including virtual machines, storage accounts, networking, and security features.


• Experience managing and optimizing Azure infrastructure to ensure scalability, reliability, and cost-efficiency.


• Knowledge of Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Autopilot, including integrations and administration


• Expertise in Azure Active Directory (AAD) for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA)


• Lead and mentor the Help Desk team.


• Establish and maintain Help Desk procedures and workflows for incident management, problem resolution, and service requests.


• Monitor Help Desk performance metrics and implement continuous improvement initiatives to enhance efficiency and effectiveness.


• Proficiency in IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.


• Customer-focused mindset with a commitment to delivering high-quality support services and solutions.


• Strong leadership skills with a proven track record of managing technical teams to deliver exceptional support and results.


• Excellent communication skills to collaborate with stakeholders and articulate technical concepts and requirements.


• Strategic thinking and the ability to develop and execute plans to leverage cloud technologies for business growth and innovation.


• 5+ years of applicable experience providing help desk and cloud support.