Application Support Analyst

About the Role:

The L1.5 /L2 Enterprise Applications Support Analyst plays a critical role in maintaining the stability, reliability, and performance of key business and financial applications.

This role bridges business and technology—working closely with finance, operations, and IT teams to ensure seamless functioning of enterprise systems through effective incident resolution, system monitoring, root cause analysis, and process improvement. This position supports core financial and business applications which are Client in House developed related to procurement, billing, and treasury systems within a controlled ITIL-based environment.

About Revature:

Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, leading System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.

Key Responsibilities:

Application Support (L2 Operations)

• Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
• Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence.
• Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams.
• Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe).
• Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades.

Incident & Problem Management:

• Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management).
• Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base.
• Collaborate with vendors or L3 application teams for bug resolution and change implementation.
• Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/.

Change & Release Management

• Participate in change review boards (CAB) and validate deployments in test/UAT environments.
• Support regression and user acceptance testing (UAT) for releases, patches, and updates.
• Maintain detailed change documentation and ensure compliance with audit standards.

Business & Process Support:

• Support month-end, quarter-end, and year-end close cycles with application monitoring and validation.
• Provide Tools usage information to Application support level L3 as and when required.

Monitoring & Reporting:

• Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions.
• Generate daily/weekly status reports and track open issues, RCA status, and improvement actions.
• Contribute to continuous improvement by identifying automation or process optimization opportunities.

Experience:

• Ideal candidates will have 6–12 months of hands-on experience, with a maximum of 3 years of overall professional experience.
• Experience in L2 enterprise application support within the financial services or banking domain.
• Exposure to ITIL processes and service management principles.

Technical Proficiency:

• Enterprise Monitoring Tools: Dynatrace, Elastic Search Service.
• Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge.
• ITSM Tools: ServiceNow, Remedy, Jira Service Desk.
• Query Skills: SQL Query Understanding.
• Cloud/Integration Exposure: AWS, or middleware systems.
• Log Search and Reporting: Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs
• Must Supported on Unix Servers command line execution .

Soft Skills:

• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent verbal and written communication for business and technical discussions.
• Ability to manage time efficiently and perform under pressure during financial close cycles.
• Team player with strong collaboration and customer engagement skills.
• Flexible to work in 24x7 or rotational shifts, depending on business criticality.

Equal Opportunity Employer :

Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.

We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.

Note: Work authorization in the country you are applying to is required. Revature does not sponsor work visas