Legal Technology Product Manager

Legal Technology Product Manager

Locations

New York, NY

Boston, MA

Los Angeles, CA

Washington, DC

Houston, TX

Palo Alto, CA

Job Summary & Objectives

The Legal Technology Product Manager is responsible for leading the end-to-end lifecycle of legal technology products that support the global practice groups. This individual will be responsible for creating a roadmap of Legal Technology solutions that meet current business objectives and forecasting future product trajectory. This role blends strategic product leadership with hands-on support, acting as both a driver of innovation and the firm s subject matter expert in legal technology.

The Product Manager will maintain deep expertise in the firm s legal technology stack, acting as a key resource for both business users and technical teams. This role requires strategic thinking, service excellence, and a deep technical understanding of legal practice and change management.

Essential Job Duties & Responsibilities

Product Lifecycle Management

• Own the full product lifecycle: idea intake, discovery, requirements gathering, design, testing, implementation, adoption, and sunset.
• Facilitate functional and technical requirements by maintaining a well-defined roadmap and collaborating with Practice Solutions Managers during scoping activities.
• Manage 3rd party vendors where applicable to ensure the product continues to meet the Firm s needs, including influencing the product roadmap and evaluating the vendors performance.
• Prioritize product backlogs across products within your portfolio.
• Manage delivery schedules and communicate progress, risks, and milestones to stakeholders.
• Cultivate a UX-first mentality and culture when defining workflows and user interfaces for new and existing products
• Monitor product usage and gather product feedback from users; continuously iterate on and improve solution.

Legal Technology Subject Matter Expertise

• Act as the in-house expert on firmwide and practice-specific legal technologies (e.g., CLM, document automation, AI tools, transaction platforms).
• Stay abreast of legal tech trends, capabilities, and vendor roadmaps to inform firm direction and platform evolution.
• Liaise between the legal teams, vendors and other Firm support teams to ensure support of practice-specific tools.
• Work closely with IT teams including infrastructure, development, and testing teams to support releases, software/hardware upgrades, server upgrades, etc.

Support, Training & Adoption

• Provide direct day-to-day support to attorneys, legal teams and clients; including onboarding, user provisioning, access setup, and workflow troubleshooting.
• Lead live demos and training sessions for new users and teams adopting new technologies.
• Develop and maintain clear user guides, training materials, job aids, FAQs, and internal documentation.
• Promote technology adoption through targeted communications, tutorials, and ongoing engagement with practice groups.

Implementation & Change Management

• Track platform usage, impact, and satisfaction to inform optimization.
• Continuously identify opportunities to improve legal operations through automation or innovation.

Perform other duties as assigned

Education

• Bachelor s degree required
• Agile or Scrum certification is a plus

Skills and Experience

• 5+ years experience in product management implementing and/or supporting software (AI solutions preferred); development, including experience leading Agile ceremonies, such as sprint planning, backlog grooming and retrospectives.
• Broad technical fluency across multiple product types and platforms; familiarity with legal technology or law firm environments is a strong plus.
• Strong project management capabilities, with the ability to manage multiple time-sensitive priorities simultaneously.
• Self-motivated and proactive, with exceptional analytical, organizational, and problem-solving skills.
• Demonstrated ability to write clear and effective product documentation, including user stories, training guides, and release notes.
• Exceptional verbal and written communication skills, with the ability to collaborate professionally and confidently with a diverse range of stakeholders, including attorneys, senior leadership, IT teams, and external vendors.
• Flexible and resilient, able to adapt to shifting priorities and maintain a calm, focused approach in high-pressure situations.
• Proven ability to work independently with minimal supervision, while also thriving in collaborative, team-oriented environments.
• Strong client service orientation, committed to delivering high-quality support to both internal stakeholders and external clients.
• Strong learning agility with a demonstrated ability to quickly master new technologies, tools, and platforms.
• Skilled in communicating complex technical concepts and developing compelling, user-centric messaging that promotes understanding and adoption.
• Exercises sound judgment and discretion in all interactions and decision-making processes.