Technical Support Engineer - Automation

Overview

Hybrid
Depends on Experience
Contract - W2
No Travel Required

Skills

Computer Networking
JavaScript
Debugging
Technical Support
Product Support

Job Details

Job Title: Technical Support Engineer
Type: Full-time contract
Duration: 12+ Months
Location: Orlando, FL
Onsite Requirement: onsite 2 days of the week.

  • Must have: JavaScripting, Networking and OS debugging knowledge.
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  • Provides support to customers/users where the product is highly technical or sophisticated in nature.
  • This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.