Middleware Administrator

Role Responsibilities

• Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
• Coordinate and manage changes to the production environment while working with an agile mindset.
• Lead the operational implementation and maintenance of complex IT infrastructure and application projects.
• Troubleshoot and resolve advanced and complex system, service, application, and network/connectivity issues.
• Provide guidance and training to junior and new team members.
• Identify and drive automation initiatives.
• Propose and implement system performance enhancements.
• Identify and resolve monitoring and alerting issues, including threshold updates and new monitors.
• Handle compliance activities (e.g., access and password management) and ensure adherence to policies and procedures.
• Triage and remediate escalated incidents to minimize business impact.
• Lead critical incident response efforts, root cause analysis, and application releases.
• Create/modify code, scripts, and monitors to resolve or prevent application incidents.
• Provide recommendations for continuous improvement and execute them.

Required Skills and Qualifications

• Strong communication skills (oral and written) and attention to detail.
• Ability to multi-task and work with ticketing systems.
• Proven experience with:
  • Unix/Linux
  • AWS cloud platforms (Certification required)
  • Proficient use of AWS console and CLI
  • Advanced scripting and automation skills
  • Strong problem-solving abilities
  • System and data analysis using tools like PowerBI, Tableau, and Excel
• Proficiency in Office products (Excel, Word, Outlook).