Salesforce Field Service (SFS) Consultant / Developer

Remote | Long-Term Contract

If you get a weird amount of satisfaction from watching the right technician arrive at the right job with the right parts and everything just works this role is going to hit home.

We re looking for a Salesforce Field Service (SFS) Consultant/Developer who knows how to turn real-world field operations into clean, efficient Salesforce solutions. You ll live at the intersection of dispatchers, field technicians, scheduling logic, and mobile execution, making sure the system supports the people doing the actual work.

This is a hands-on role where configuration matters, optimization is everything, and smart automation makes life easier for everyone.

What You ll Be Doing

Build Field Service That Matches Reality

You ll configure Salesforce Field Service so it mirrors how work actually happens in the field not how someone thinks it should on paper.

• Define and manage:

  • Service Territories

  • Work Types

  • Skill Sets

  • Operating Hours

• Make sure dispatchers and technicians see what they need, when they need it

Make Scheduling Smarter (and Faster)

This is where your impact is felt immediately.

• Configure and fine-tune the Dispatcher Console

• Design Scheduling Policies that balance efficiency with real-world constraints

• Implement optimization jobs to:

  • Reduce drive time

  • Improve utilization

  • Increase first-time fix rates

• Support global and in-day optimization without breaking the flow of operations

Design a Mobile Experience Technicians Actually Like

The mobile app is where the job gets done you ll make it work even when connectivity doesn t.

• Customize the Salesforce Field Service Mobile App

• Configure:

  • Offline priming

  • Page layouts

  • Mobile Flows

• Make technician data entry fast, intuitive, and reliable even offline

Extend SFS Beyond Out-of-the-Box

When configuration isn t enough, you ll step in with code.

• Use Apex and Lightning Web Components (LWC) to:

  • Handle complex scheduling logic

  • Support advanced business rules

  • Enhance dispatcher and technician experiences

Keep Inventory & Assets in Sync

No parts = no fixes. You ll make sure that doesn t happen.

• Configure:

  • Product Items

  • Required Products

  • Shipments

• Ensure technicians arrive fully prepared for every job

Connect Salesforce to the Bigger Picture

Salesforce doesn t live alone and you know that.

• Design and support integrations with ERP, GIS, or other enterprise systems

• Ensure clean, reliable data flow across platforms

What You Bring

Salesforce & Field Service Experience

• 3+ years of Salesforce implementation experience

• At least 2 years focused specifically on Salesforce Field Service (FSL/SFS)

Technical Skillset

• Deep hands-on experience with:

  • Salesforce Service Cloud

  • Field Service Managed Package

• Strong working knowledge of:

  • Flow Builder

  • Apex

  • Lightning Web Components (LWC)

  • Dispatcher Console

• Comfortable handling data migrations with Data Loader

Mobile & Optimization Know-How

• Expert understanding of SFS Mobile App capabilities and offline limitations

• Solid grasp of:

  • Global Optimization

  • In-Day Optimization

  • Resource Absence logic

Certifications

• Required: Salesforce Certified Field Service Consultant

• Nice to Have:

  • Salesforce Certified Administrator

  • Salesforce Platform Developer I

Bonus Points If You

• Understand logistics, routing, or mobile workforce management

• Like solving operational puzzles and improving real-world workflows

• Enjoy collaborating with dispatchers, technicians, and stakeholders

Why This Role Works

• Fully remote and long-term

• High-impact work that field teams feel immediately

• A mix of configuration, development, and optimization

• Real ownership not just tickets and tweaks