Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
IT Support Specialist
Job Details
Job Title : IT Support Specialist
Location : Chicago IL (Onsite Opportunity)
Duration : 12+ Months
Job Description:
Work with the Project Management, System Engineers, and other teams to ensure timely delivery of equipment, systems, and software needed to complete project work. Partner with Systems Engineers to ensure that servers are meeting necessary requirements.? 4-6 years experience.
Roles & Responsibility
- Installing and configuring computer hardware, software & peripherals
- Manage user accounts as needed, including permissions and access controls.
- Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Providing support to growing mobility platform (iOS, Android and windows-based platform).
- Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
- Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
- Providing support for Mobile Device Management Platforms (Intune)
- Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
- Deliver and achieve high quality support and service level
- Document and maintain accurate records of incidents and resolutions.
- Assist other IT teams, acting as the local hands and eyes in resolving IT technical issues.
- Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
- Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
- Manage and track IT assets, including computers, peripherals, and other equipment.
- Assist in the procurement process for new equipment and software
- Work closely with other IT team members and departments to resolve complex issues and implement new solutions
- Create/Update/ Manage knowledge articles
- Responsible for office movements/decommission/setup.
Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 5+ years of experience in Site Support role
- ITIL Foundation Certified
- Excellent communications (verbal and written) & presentation skills
- Strong understanding of IT infrastructure and technologies
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