Network Voice Engineer

Overview

On Site
$60,000 - $80,000
Full Time

Skills

Cisco Unified Communications

Job Details

We are seeking a skilled Network Voice Engineer with proven expertise in Cisco Unified Communications Manager (CUCM) to join our growing team in Charlotte, NC. The ideal candidate will design, implement, and support enterprise voice and collaboration solutions, ensuring seamless communication across the organization.

Key Responsibilities

  • Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related collaboration technologies.

  • Manage and optimize voice gateways, SIP trunks, and dial plans.

  • Troubleshoot complex VoIP, call routing, and voice network issues to ensure high system availability.

  • Provide operational support for VoIP infrastructure including CUCM clusters, voice gateways, and IP phones.

  • Collaborate with network, security, and infrastructure teams on cross-functional projects.

  • Assist in migrations, upgrades, and expansions of Cisco voice infrastructure.

  • Create and maintain technical documentation, diagrams, and runbooks.

  • Monitor system performance and implement proactive solutions for optimization.

Required Qualifications

  • 5+ years of experience as a Voice / UC / Network Engineer.

  • Hands-on experience with CUCM (Enterprise or Cloud), Cisco Unity Connection, and Cisco IP Telephony.

  • Strong knowledge of VoIP protocols (SIP, SCCP, RTP, QoS, SRST).

  • Experience with voice gateway configuration (MGoogle Cloud Platform, H.323, SIP).

  • Strong troubleshooting and analytical skills in enterprise environments.

  • Familiarity with LAN/WAN networking, routing & switching, wireless, and firewalls.

  • Knowledge of Webex, Jabber, and collaboration endpoints is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.