Overview
On Site
USD 25.00 - 25.00 per hour
Full Time
Skills
IT Asset Management
Organizational Skills
Computer Hardware
Training
Soft Skills
Call Center
Management Information Systems
Computer Science
System Imaging
Migration
Microsoft Windows
Microsoft Office
Proprietary Software
Mobile Devices
Laptop
iPad
Citrix
Citrix XenDesktop
Citrix XenApp
Cisco
LAN
WAN
Wireless Communication
Technical Support
Management
Decision-making
Communication
Windows Client
Customer Service
Conflict Resolution
Problem Solving
Taxes
Life Insurance
Impact Analysis
Information Assurance
Information Architecture
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience is a plus.
-Need someone with a 4-year degree in MIS or CS (Computer Science)
-Call numbers will depend on the day, could be 15-30-some days will be busier than others..
Day to Day:
- They could be assisting with the roll out of new equipment (imaging, software installation, handling the migrations) or they could be answering business partner's technical calls, emails, IM's, etc.
- Technologies or systems that will utilized : Windows Operating System, Microsoft Office, proprietary software, Mobile Devices, Laptop/Desktop/iPad, Citrix Receiver/XenDesktop/XenApp, Cisco networking LAN/WAN/Wireless
- Must Haves
*Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience. Also need FACE to FACE Support - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills Must be able to maintain accuracy and confidentiality Possess strong problem-solving and big-picture/conceptual skills Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
Top Skills Details
Infrastructure,Windows,customer service,PC Tech,troubleshooting
Additional Skills & Qualifications
Strong customer service skills. Team player mentality. Patience and problem solving skills.
Articulating questions - - How do you set up a printer? - - Concise but with enough details so that someone understands.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience is a plus.
-Need someone with a 4-year degree in MIS or CS (Computer Science)
-Call numbers will depend on the day, could be 15-30-some days will be busier than others..
Day to Day:
- They could be assisting with the roll out of new equipment (imaging, software installation, handling the migrations) or they could be answering business partner's technical calls, emails, IM's, etc.
- Technologies or systems that will utilized : Windows Operating System, Microsoft Office, proprietary software, Mobile Devices, Laptop/Desktop/iPad, Citrix Receiver/XenDesktop/XenApp, Cisco networking LAN/WAN/Wireless
- Must Haves
*Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience. Also need FACE to FACE Support - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills Must be able to maintain accuracy and confidentiality Possess strong problem-solving and big-picture/conceptual skills Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
Top Skills Details
Infrastructure,Windows,customer service,PC Tech,troubleshooting
Additional Skills & Qualifications
Strong customer service skills. Team player mentality. Patience and problem solving skills.
Articulating questions - - How do you set up a printer? - - Concise but with enough details so that someone understands.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.