Systems Administrator

RESPONSIBILITIES:
Kforce is immediately adding a full-time Systems Administrator to remotely support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID. The Systems Administrator will manage Issue Resolution, and work with customer's IT, end users and OEM vendors to resolve issues.

Pre-Install, System Configuration, and Compatibility:
* Perform Integration and Compatibility Testing
* Install/Configure Server Software

Support, Issue Resolution and Escalation
* Provide subject matter expertise on technical functionality, service and support of all system functions
* The System Administration role is focused on proactive work and system configuration
* Perform triaging of issues and determining if they reside with output device, card reader, embedded Secure Release Here software, external Secure Release Here Sentry device, network, or server(s)
* Review Ticketing System(s): Reviewing tickets submitted to determine if system issues exist
* Create and Maintain Documentation: Create documentation for Customer regarding processes and procedures and log any troubleshooting steps taken to correct common/typical problems

Scheduled Weekend Work:
* Provide support for BANA initiated and scheduled weekend work such as server updates, disaster recovery testing, etc., with the following limitations: a) Subject to Pharos resource availability. b) Minimum of 2 weeks advance notice required. c) Scheduled in advance and confirmed with Pharos

7x24 Escalated Support:
* Provide an escalation engineer on standby for priority 1 or priority 2 issues, acting as an escalation point for the System Administrators

REQUIREMENTS:
* Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields desired
* Broad knowledge of corporate organization, job, and policies
* Comprehensive business, technical or functional knowledge at an expert level
* Communicate tactfully with diplomacy up to senior management levels within an organization
* Active listening skills and ability to adjust messages to audience level
* Problem-solving skills (proactive, reactive and creative)
* Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
* Well-versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.