Helpdesk Technician I

Job Responsibilities:

Provide technical end-user support via telephone, web chat, or end-user-submitted issues.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering information into the ticketing system timely and accurately.



Additional Note:



The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



Job Requirements:

Associate degree or vocational in IT-related courses is a plus.Minimum of completed two (2) years in college or has finished a Diploma/Certificate course preferred.Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several calls a day when necessary.Familiarity and good working knowledge in PC hardware and software troubleshooting.Prior Software Application support (e.g. Microsoft Office Suite, Active Directory, etc.) experience is a plus.Familiarity with ticketing system, especially ServiceNow, a strong advantage.Must be willing to work in different shifts, holidays, and weekends. This particular position is for a 7am-3:30pm Day Shift.This is a Work-From-Home position. Reliable ISP and suitable work area is required.Entry Level Candidates are encouraged to apply.

Listed salary ranges may vary based on experience, qualifications, and local market.