Overview
On Site
USD 45.00 - 75.00 per hour
Contract - W2
Skills
Management
Incident Management
Life Insurance
Motivation
Problem Management
Root Cause Analysis
Issue Resolution
IT Management
SAP BASIS
Interfaces
Middleware
Collaboration
Database
Printers
Technical Support
Emerging Technologies
Computer Hardware
Service Management
Point Of Sale
Communication
Customer Focus
ITIL
IT Service Management
ServiceNow
Retail
Hospitality
Computer Science
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance
Job Details
Description:
Our client, a leader in travel retail and hospitality, has an excellent opportunity for a Technical Account Manager to work on a 6-month contract-to-hire opportunity. Work will be on-site at Bay Area airports (mainly SFO, also OAK, etc). The Technical Account Manager is responsible for assisting in overseeing third level technical support services provided to users of Point of Sale Applications, Payment Solutions, Central Systems, and related interfaces. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45 - $75 / hr. w2
Responsibilities:
Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills.
The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential.
The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the region.
Understand POS interfaces with central systems, payment middleware, gateway, processor, and acquirer.
Collaborate with cross-functional teams to integrate POS systems with existing business applications and backend databases.
Configure and deploy POS hardware and software components, including terminals, scanners, printers, and payment processors.
Provided technical support and troubleshooting for POS systems, resolving issues promptly to minimize downtime and maintain service levels.
Stay abreast of emerging technologies and industry trends to continually improve POS system design and implementation processes.
Experience Requirements:
3 to 5 years advanced third level support experience for Retail/Dining POS hardware and applications
3 years of experience with Incident and Problem Service Management.
2+ years of experience in supporting POS Systems and peripherals
Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
Strong customer focus and orientation
Must be open to working occasional weekends and after-hours, if required
Exposure to ITIL and ITSM tools such as ServiceNow is preferred
Ability to travel is required.
2 to 5 years working within the Retail and Dining Hospitality industry preferred
Education Requirements:
University or College degree in Computer Science or related field
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Our client, a leader in travel retail and hospitality, has an excellent opportunity for a Technical Account Manager to work on a 6-month contract-to-hire opportunity. Work will be on-site at Bay Area airports (mainly SFO, also OAK, etc). The Technical Account Manager is responsible for assisting in overseeing third level technical support services provided to users of Point of Sale Applications, Payment Solutions, Central Systems, and related interfaces. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45 - $75 / hr. w2
Responsibilities:
Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills.
The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential.
The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the region.
Understand POS interfaces with central systems, payment middleware, gateway, processor, and acquirer.
Collaborate with cross-functional teams to integrate POS systems with existing business applications and backend databases.
Configure and deploy POS hardware and software components, including terminals, scanners, printers, and payment processors.
Provided technical support and troubleshooting for POS systems, resolving issues promptly to minimize downtime and maintain service levels.
Stay abreast of emerging technologies and industry trends to continually improve POS system design and implementation processes.
Experience Requirements:
3 to 5 years advanced third level support experience for Retail/Dining POS hardware and applications
3 years of experience with Incident and Problem Service Management.
2+ years of experience in supporting POS Systems and peripherals
Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
Strong customer focus and orientation
Must be open to working occasional weekends and after-hours, if required
Exposure to ITIL and ITSM tools such as ServiceNow is preferred
Ability to travel is required.
2 to 5 years working within the Retail and Dining Hospitality industry preferred
Education Requirements:
University or College degree in Computer Science or related field
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.