CMDB Assessment and Cleanup Specialist

Key Responsibilities

• Conduct assessment of current CMDB data to identify inaccuracies, duplicates, and gaps.
• Perform data cleanup activities including normalization, deduplication, and reconciliation.
• Develop and implement data quality rules, controls, and validation processes to maintain CMDB accuracy.
• Work with IT Asset Management (ITAM), Service Desk, and Infrastructure teams to align CMDB with discovery tools, asset inventories, and service maps.
• Ensure compliance with ITIL/ITSM processes for Configuration and Change Management.
• Collaborate with application and infrastructure owners to validate CI relationships, dependencies, and attributes.
• Generate reports, dashboards, and metrics highlighting CMDB health, gaps, and improvements.
• Support automation initiatives (discovery, reconciliation, normalization tools) to enhance CMDB accuracy.
• Provide recommendations for continuous improvement of CMDB governance, processes, and tooling.
• Document standards, processes, and procedures for CMDB maintenance and audits.

Qualifications

• Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).
• 3 7 years of experience in Configuration Management, IT Asset Management, or ITSM.
• Hands-on experience with CMDB tools (e.g., ServiceNow, BMC Helix, Remedy, Flexera, HP UCMDB, or similar).
• Strong knowledge of ITIL framework and ITSM best practices.
• Proficiency with discovery tools (e.g., ServiceNow Discovery, SCCM, SolarWinds, Qualys, etc.).
• Advanced skills in Excel, SQL, or scripting (Python, PowerShell) for data cleanup and analysis.
• Excellent problem-solving skills with keen attention to detail.
• Strong communication and collaboration abilities to engage with technical and business stakeholders.