Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - start date
Skills
Microsoft Office 365
Internet Browsers (IE
Firefox
and Chrome)
Productivity Tools (Adobe Acrobat DC
Acrobat Reader)
Econotel IP Telephone system
OS Supported (Windows 10
Windows 11)
Job Details
Role: Technical Support Engineer I
Location: Providence, RI
Duration: One Year Contract
Hours/week: 35
We are seeking a Technical Support Engineer I to provide technology support across a diverse and dynamic environment. This role is responsible for configuring, installing, maintaining, and upgrading end-user systems while ensuring smooth day-to-day technology operations.
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers, scanners, and monitors.
- Support software applications including Microsoft Office 365, proprietary solutions, internet browsers, Adobe products, and telephone systems.
- Troubleshoot and resolve hardware, software, and connectivity issues with a high level of customer service.
- Create, modify, and remove user accounts as needed.
- Coordinate with external agencies/vendors regarding hardware and software service requirements.
- Deliver remote support to end users, including after-hours assistance when required.
- Develop and maintain PC images, software distribution packages, and configuration standards.
- Manage cloud-based and on-premises software systems.
- Archive user data and email when required.
- Maintain accurate inventory records and support schedules.
- Participate in on-call rotation and provide after-hours support as needed.
Qualifications
- Degree in Computer Science or equivalent work experience preferred.
- Network and Operating System certifications strongly preferred.
- Strong technical troubleshooting and problem-solving skills.
- Excellent organizational, communication, and customer service skills.
- Ability to manage multiple priorities and remain calm under pressure.
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