Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
ServiceNow
Business analyst
IT Service Management
ITIL
Customer Relationship Management (CRM)
Job Details
Only candidates local to Arizona are eligible to apply for this role.
MUST HAVE:
- 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation.
- Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
- Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
- A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.
- ServiceNow Certified System Administrator (CSA) certification required.
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