FIX Onboarding and Production Support Specialist

Job: FIX Onboarding and Production Support Specialist This contract has an initial duration of six months with a likely extension Location is New York City (1 day WFH per week and that starts after the first 3 months are completed) Local candidates strongly preferred, but not necessary (can do video interview for this one) Key skills: FIX Onboarding, scripting experience is prefered

FIX Onboarding Engineer and Production Support

Seeking a hands-on FIX Onboarding and Production Support Specialist who will be part of an Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues.

Major Responsibilities:
Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
- Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
- Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding, working with Internal as well External team if required.
- Coordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
- Maintain accurate records of Clients Onboarding and production support activities and update knowledge base/wiki on regular basis.
- Work with external software vendors that have integrated with our systems, or vice versa
- Coordinate the release of new applications and FIX configurations and enhancements with external clients

Required Qualifications:
- Excellent communication and Interpersonal skills with ability to strengthen relationship with clients and internal stake holders.
- Bachelor Degree in Computer Science or related field.
- Min 5+ years' experience working with FIX protocols with deep understanding of FIX messages and order routing.