Technical Support Engineer - Performance

Overview

On Site
$30 - $35
Contract - W2
Contract - 6 Month(s)

Skills

Customer Facing
Database Performance Tuning
IT Service Management
JavaScript
Linux
Relational Databases
Python
Oracle
MySQL
ServiceNow
TCP/IP
Web Applications
Web Services
Technical Support
Scripting

Job Details

Title: Technical Support Engineer - Performance (Only W2, No C2C)

Duration: 6+ months

Location: Orlando, FL

What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.

Required Skills
Strong personal commitment to quality and customer service
Experience with relational databases (e.g. MySQL, Oracle)
Java experience- ability to read and understand object oriented design principles and memory management
Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
Basic Unix/Linux experience
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Strong teammate with high level of commitment and excellent communication skills
Desired Skills
Understanding of Web Services, JDBC, ODBC
Understanding of TCP/IP and Networking knowledge
Experience with Splunk
Working knowledge of the components in a web applications stack.
Ability to analyze java heap dumps as well as thread dumps
Advanced Unix/Linux experience
Understanding of remote administration via SSH, SNMP, WMI, Powershell
A fundamental understanding of ITSM, ITIL, and/or CMDB

What are the top must haves in order to be successful in this role?
Strong personal commitment to quality and customer service
Experience with relational databases (e.g. MySQL, Oracle)
Java experience- ability to read and understand object oriented design principles and memory management
Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
Basic Unix/Linux experience
Experience diagnosing performance degradation (e.g. explain plans, database tuning)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.